Simplify Customer Interactions With Empowering Contact Center Solutions
Manage any number of inbound and outbound calls with extensive means facilitated by Gensys Infocare- industry’s best in contact center performance & configurations!
Our business-specific unified contact center solutions enable your business to thrive with an escalating productivity via improved employee performance and unparalleled customer experiences
We Take Direct Approach To Clients Projects With Deep Analysis And Market Research
Let Us Work While You Unwind
Gensys Infocare provides industry-specific outsourcing solutions to leading organizations operating from diverse geographical locations. Our services designed to meet the specific business needs of our individual clients.
Call Center Solutions
Software Solutions
Analytical Solutions
About US !
Gensys Infocare is a global leader in providing integrated technology and operations-based solutions, headquartered in Zirakpur, Punjab started in January 2015. As a trusted partner, Gensys Infocare provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives.
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Features
Accomplish your goal of delivering great personalized experience through omni-channel routing solutions provided by the inbound cloud call center software of Gensys Infocare which ensures best connectivity between an agent and a customer.
Our inbound software directs contacts to the best suitable agent and right before they initiate with customer engagement, provide them with essential customer information, hence delivering personalized service.
Our visual IVR and speech-enabled IVR are well customized to tend to each customer allowing them to self-serve and in the meantime enable agents to engage with interactions that are comparatively high in value.
Gensys CTI system is enabled with screen pop feature where they provide needed customer information to the agents which in turn personalizes customer experience and convert routine service calls into potential conversions thus generates high revenue.
INBOUND CONTACT CENTER SOLUTIONS
OUTBOUND CONTACT CENTER SOLUTIONS
BLENDED CONTACT CENTER SOLUTIONS
QUALITY MANAGEMENT
REPORTING AND ANALYTICS
PRICING
Robust All-In-One Contact Center Solutions
- 4P Dialer solutions: Predictive, Preview, Power, Progressive
- Multi-channel Contact Center Solutions
- Inbound, Outbound, Omni-channel Communications
- CRM and CTI integration
- IVR (Interactive Voice Response) along with TTS
- Automatic Speech Recognition (ASR) for IVR calls
- TCPA Compliance and Reliable Security
- Real-time Agent and System monitoring
- Call scheduling, AMD, VMD, Call monitoring
- Enterprise VNC compatibility with enhanced security
- Scorecard Builder QA
- 3-Way Transfer
Industries
CUSTOMERS And PARTNERS
Our Happy Clients
Best Dialer till-the-date For over a year, I have been using this dialer. I have lots of hours testing other dialers, the integrated technology at Gensys Infocare is far the best dialer for the money, Highly Recommend!
Great Service! The organization has done great job and it’s easy-to-use also the customer service is amazing.
Coolest Application I am completely satisfied with the financial services and insurance that are designed in a particular way. Also I am happy with the application development and it’s maintenance.
Highly Recommend As an overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.